This privacy policy describes our privacy practices for all websites, products and
services
that are linked to it. However this policy does not apply to those affiliates and
partners
that have their own privacy policy. In such situations, we recommend that you read
the
privacy policy on the applicable site.
Should you have any clarifications regarding this privacy policy, please write to us
at
contact@milkvilla.in
the collection, storage and use of information related to you
We may automatically store certain information including but not limited to
information about
your web browser, IP address, cookies stored on your device and other information
about you
based upon your behaviour on the website. We use this information to do internal
research on
our users’ demographics, interests and behaviour to better understand, protect and
serve our
users. This information is compiled and analyzed on an aggregated basis. This
information
may include the URL that you just came from (whether this URL is on the website or
not),
which URL you next go to (whether this URL is on the website or not), your computer
browser
information, your IP address, and other information associated with your interaction
with
the website.
We may also share your Mobile IP/Device IP with third party(ies) and to the best of
our
knowledge, be-life and representations given to us by these third party(ies) this
information is not stored by them.
We also collect and store personal information provided by you from time to time on
the
website/app. We only collect and use such information from you that we consider
necessary
for achieving a seamless, efficient and safe experience, customized to your needs
including:
- To enable the provision of services opted by you;
- To communicate necessary account and product/service related
information from time to
time;
- To allow you to receive quality customer care services;
- To undertake necessary fraud and money laundering prevention
checks, and comply with the
highest security standards;
- To comply with applicable laws, rules and regulations; and
- To provide you with information and offers on products and
services, on updates, on
promotions, on related, affiliated or associated service providers and partners,
that we
believe would be of interest to you
Where any service requested by you involves a third party, such information as is
reasonably
necessary by the Company to carry out your service request, may be shared with such
third
party.
We also do use your contact information to send you notifications based on the tasks
allotted
to you and also based on your interests and prior activity. The Company may also use
contact
information internally to direct its efforts for product improvement, to contact you
as a
survey respondent, to notify you if you win any contest; and to send you promotional
materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow us to access your contact list information
including you
and your contacts’ e-mail ids and any other details saved therein, it enables us to
provide
social features to you and your friends/contacts such as sharing your orders with
your
friends/contacts, inviting your contacts to try our app, send across referral links
to your
friends/contacts, etc. We may also use this information to make recommendations for
milk products. This information will be synced from your phone and stored on our
servers.
Further, you may from time to time choose to provide payment related financial
information
(credit card, debit card, bank account details, name, billing address, shipping
address,
phone number etc.) on the website. We are committed to keeping all such sensitive
data/information safe at all times and ensure that such data/information is only
transacted
over secure websites of approved payment gateways which are digitally encrypted and
provide
the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to
complete a
transaction with you. Additionally, your information may be used to communicate with
you,
screen orders for potential risk or fraud, use of preferences related information
for
advertising purposes and site optimization.
Device information: We may need your device permission to get information about your
device,
like OS (operating system) name, mobile network, hardware model, unique device
identifier,
etc. Based on these inputs, we intend to optimize your order experience and thereby
serve
you better.
Location: This permission enables us to give you the benefit of delivering the
product to
your address and also to provide location specific deals with personalized in-funnel
experience.
With Other Users: If you are a delivery partner, this permission enables us to
verify your
exact location information and locate your present location to align you at the
preferred
region when you begin or engage in a delivery and track the progress and completion
of your
trips.
This feature/permission helps in connecting the right delivery partner with the
right delivery opportunity and the path helps in computing the right distance pay
along with
providing consumers visibility of delivery partners location during delivery for
address
interventions.
SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate
‘OTP’
while making a transaction and to validate your mobile number. This provides you a
seamless
purchase experience while making an order and you do not need to move out of the app
to read
the SMS and then enter it in the app.
Phone: The app requires access to make phone calls so that you can make phone calls
to our
customer contact centres directly through the app.
Email ID: If you allow us to access your email id then, it enables us to send various
deals
and offers directly to your email.
Photo/ Media/ Files: We take media storage permissions to cache the Milkvilla images
to provide
seamless and fast experience while browsing Milkvilla app.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi
connection, we optimize your experience such as more detailing on maps, better image
loading
etc.
Camera: You can grant camera permission as well to take pictures from your camera
like that
of the invoice, defective products etc., in our customer chat feature.
To the extent possible, we provide you the option of not divulging any specific
information
that you wish for us not to collect, store or use. You may also choose not to use a
particular service or feature on the website/application and opt out of any
non-essential
communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided
by
following security practices yourself, such as not revealing account/login related
information to any other person and informing our customer care team about any
suspicious
activity or where your account has/may have been compromised.
The Company uses data collection devices such as “cookies” on certain pages of the
website to
help analyse our web page flow, measure promotional effectiveness, and promote trust
and
safety. “Cookies” are small data files placed on your hard drive or device that
assist us in
providing our services and may include an anonymous unique identifier. The Company
offers
certain features that are only available through the use of a “cookie”.
The Company also uses cookies to allow you to enter your password less frequently
during a
session. Cookies can also help the Company provide information that is targeted to
your
interests. Most cookies are “session cookies,” meaning that they are automatically
deleted
from your hard drive at the end of a session. You are always free to decline our
cookies if
your browser permits, although in that case you may not be able to use certain
features on
the website and you may be required to re-enter your password more frequently during
a
session.
Additionally, you may encounter “cookies” or other similar files on certain pages of
the
website that are placed by third parties. The Company does not control the use of
cookies by
third parties.
If you send the Company personal correspondence, such as emails or letters, or if
other users
or third parties send us correspondence about your activities on the website, the
Company
may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is
reasonably
considered necessary by us, or such period as may be required by applicable laws.
The
Company may be required to disclose any information that is lawfully sought from it
by a
judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the
privacy
practices of such websites which we do not manage and control
choices available regarding the collection, use
and distribution of information
To protect against the loss, misuse and alteration of the information under its
control, the
Company has in place appropriate physical, electronic and managerial procedures. For
example, the Company servers are accessible only to authorized personnel and your
information is shared with employees and authorized personnel on a need to know
basis to
complete the transaction and to provide the services requested by you. Although the
Company
endeavours to safeguard the confidentiality of your personally identifiable
information,
transmissions made by means of the Internet cannot be made absolutely secure. By
using the
website, you agree that the Company will have no liability for disclosure of your
information due to errors in transmission and/or unauthorized acts of third parties.
We may share certain information with governmental agencies or other third parties,
where we
are:
- Obligated under the applicable laws or in good faith to
respond to court orders and
processes; or
- Detecting and preventing against actual or potential
occurrence of identity theft,
fraud, abuse of Services and other illegal acts;
- Responding to claims that an advertisement, posting or other
content violates the
intellectual property rights of a third party;
- Under a duty to disclose or share your personal data in order
to enforce our Terms of
Use and other agreements, policies or to protect the rights, property, or safety
of the
Company, our customers, or others, or in the event of a claim or dispute
relating to
your use of our Services. This includes exchanging information with other
companies and
organisations for the purposes of fraud detection and credit risk reduction.
Please note that the Company will not ask you to share any sensitive data or
information via
email or telephone. If you receive any such request by email or telephone, please do
not
respond/divulge any sensitive data or information and forward the information
relating to
the same to contact@milkvilla.in for necessary action.
changes to the privacy policy
Milkvilla reserves the right to change this policy from time to time. Any changes
shall be
effective immediately upon the posting of the revised Privacy Policy. We encourage
you to
periodically review this page for the latest information on our privacy practices
privacy questions and access to your personal
information
If you have questions, concerns, or suggestions regarding our privacy policy, we can
be
reached using the contact information on our “Contact Us” page or at
contact@milkvilla.in
In certain cases, you may have the ability to view or edit your personal information
online.
In the event your information is not accessible online and you wish to obtain a copy
of
particular information you provided to us, or if you become aware the information is
incorrect and you would like us to correct it, please contact us immediately
Before we are able to provide you with any information or correct any inaccuracies,
however,
we may ask you to verify your identity and to provide other details to ascertain
your
identity and to help us to respond to your request. We will contact you within 30
days of
your request
grievance redressal officer
If you wish to correct or update any information you have provided, you may do so
online, on
the website itself. Alternatively, you may contact the Company to correct or update
such
information by writing to us at contact@milkvilla.in
In the event of loss of access to the website, you may contact the Company by writing
to us
at contact@milkvilla.in
In the event that you have a grievance regarding our privacy policy or data usage
practices,
you may reach out to our Grievance Redressal Officer at the details below:
Grievance Redressal Officer: Aman
