Cancellation, Return & Refund Policy – Ghee Orders

Thank you for shopping with Milkvilla. Please read our policy below for ghee orders placed on our website.

Order Cancellation

• You may cancel your ghee order within 2 hours of placing it, provided it has not already been processed or shipped.
• To request a cancellation, please contact us immediately at +91 90068 90881 or email [email protected] with your order details.
• If your order has already been shipped, it cannot be cancelled.

Return Policy

• Due to the perishable nature of ghee, returns are only accepted if you receive a wrong, damaged, or defective product.
• To be eligible for a return, please contact us within 24 hours of delivery with photos and details of the issue.
• Returned items must be unused, unopened, and in their original packaging.
• We do not accept returns for reasons such as change of mind, taste preference, or incorrect address provided by the customer.

Refund Policy

• If your return is approved, a refund will be processed to your original payment method within 5-7 business days after we receive and inspect the returned product.
• Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or damaged product).
• If you have not received your refund within the specified time, please contact your bank or payment provider first, then reach out to us for assistance.

Contact Us

For any questions or concerns regarding your ghee order, please contact our support team at [email protected] or call +91 90068 90881.

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