Milkvilla - Frequently Asked Questions

1. Isn't all milk the same?

Not really. Commercial milk often travels long distances, is stored in plastic, and undergoes heavy processing. By the time it reaches your glass, it has lost much of its natural goodness. Milkvilla delivers farm-fresh milk with minimum handling.

2. Why not just recycle the plastic packets?

Because less than 10% of India's plastic waste is effectively recycled. The rest ends up in landfills, rivers, or gets burnt – releasing toxic fumes. Reuse is always better than recycling.

3. If pasteurization is important, why does Milkvilla emphasize raw milk?

Pasteurization is mainly done to extend shelf life and to safeguard milk moving through unhygienic supply chains. At Milkvilla, we deliver milk within 12 hours of milking, maintaining MBRT > 6 hours — a scientific indicator of purity. Our strict cold-chain ensures hygiene and safety without over-processing.

4. Are there harms in pasteurization and homogenization?

Pasteurization and homogenization aren't inherently bad, but they often strip milk of its natural goodness. Pasteurization reduces enzymes and alters proteins, while homogenization can affect digestibility. Milkvilla avoids unnecessary processing by delivering fresh milk through a hygienic cold-chain.

5. How does Milkvilla impact the environment?

For every 1,000 liters delivered in eco-friendly cans, we stop 2,000+ plastic packets from polluting the earth. That's a measurable, everyday impact.

6. How is Milkvilla building a green supply chain?

We run our logistics on electric vehicles (EVs), cutting down carbon emissions to almost zero. By avoiding unnecessary processing and sticking to a cold-chain model, we deliver freshness for you and sustainability for the planet.

7. Isn't sustainable milk expensive?

Eco-friendly milk might look slightly costlier upfront, but when you factor in health savings, fewer doctor visits, and zero waste disposal cost, it's actually cheaper for families and the planet.

8. Why should I, as one family, bother?

Because change always begins small. If even 10 families in your neighborhood switch, you'll prevent nearly 60,000 plastic pouches a year. Imagine the impact if 1,000 families joined.

9. How do farmers benefit from Milkvilla?

Milkvilla pays farmers fairly and directly, removing middlemen. This ensures farmers get higher, stable incomes while you enjoy fresh milk. We also support them with training, IoT tools, and sustainable dairy practices.

10. Do you deliver in my area?

You can check availability by downloading our Milkvilla App and setting your Location.

11. What is the process for getting free milk delivery?

To enjoy your first litre of free milk, just sign up on our Milkvilla app. Once registered, place your first order to avail this limited-time offer on fresh, additive-free milk.

12. Is your milk organic?

Yes, our milk is 100% organic and sourced from farms committed to sustainable and chemical-free practices. We guarantee milk that's fresh, unadulterated, and rich in natural nutrients.

13. How do I subscribe to your milk delivery service?

Subscribe through the Milkvilla app by creating an account and choosing your preferred delivery schedule. Whether you want daily, alternate-day, or weekly deliveries, we've got you covered.

14. What types of dairy products do you offer?

We deliver fresh milk along with a variety of dairy products such as ghee, peda, and paneer. Every product is locally sourced and freshly prepared to retain freshness and natural taste.

15. How do you ensure the quality of your milk?

We follow a strict farm-to-door process with multiple quality checks. Our milk is collected daily, packed in hygienic, sustainable packaging, and delivered fresh within hours to ensure top-notch quality.

16. Can I customise my milk delivery?

Yes! You can select your product, frequency and adjust your delivery schedule through our app.

17. What areas do you deliver to?

We currently serve several regions. Primary locations include Bangalore in Karnataka, Patna and Muzaffarpur in Bihar. Check the app or contactsupport for more details.

18. What are the benefits of subscribing to your service?

Subscribers enjoy steady milk supply, save on delivery fees, and access exclusive offers.

19. Are your dairy products locally sourced?

Yes, we source all products from local farms to ensure freshness and community support.

20. What if I have a problem with my order?

Contact our support team through the app or website for quick assistance.

21. Can I change my delivery schedule after subscribing?

Yes, modify your schedule anytime through the app.

22. What should I do if my milk arrives damaged?

Report the issue within 24 hours, after proper checks, if isuue is from our side we'll arrange a replacement or refund.

23. Do you offer any promotions for new customers?

Yes! New customers may receive a free litre of milk along with other ongoing promotions.

24. How do you ensure the freshness of your dairy products?

Our logistics deliver farm-fresh products to your door within hours, maintaining optimal freshness.

25. What payment options do you accept?

We accept UPI, credit/debit cards, and Netbanking for your convenience.

26. Is your milk free from additives?

Yes, our milk contains no preservatives or additives—just pure and wholesome dairy.

27. Can I get a refund if I'm not satisfied with my product?

If you're unsatisfied, contact us for a refund or exchange following our policy.

28. What makes your milk different from other brands?

Our milk is unique due to local sourcing, organic practices, no-packaging and promotions like free milk for new users.

29. How do I cancel my subscription?

Easily cancel through the app's account settings anytime.

30. What are the health benefits of consuming fresh milk?

Fresh milk provides essential nutrients like calcium and protein, supporting bone health and boosting immunity.