Milkvilla - Frequently Asked Questions

1. What is the process for getting free milk delivery?

To enjoy your first litre of free milk, just sign up on our Milkvilla app. Once registered, place your first order to avail this limited-time offer on fresh, additive-free milk.

2. Is your milk organic?

Yes, our milk is 100% organic and sourced from farms committed to sustainable and chemical-free practices. We guarantee milk that's fresh, unadulterated, and rich in natural nutrients.

3. How do I subscribe to your milk delivery service?

Subscribe through the Milkvilla app by creating an account and choosing your preferred delivery schedule. Whether you want daily, alternate-day, or weekly deliveries, we've got you covered.

4. What types of dairy products do you offer?

We deliver fresh milk along with a variety of dairy products such as ghee, peda, and paneer. Every product is locally sourced and freshly prepared to retain freshness and natural taste.

5. How do you ensure the quality of your milk?

We follow a strict farm-to-door process with multiple quality checks. Our milk is collected daily, packed in hygienic, sustainable packaging, and delivered fresh within hours to ensure top-notch quality.

6. Can I customise my milk delivery?

Yes! You can select your product, frequency and adjust your delivery schedule through our app.

7. What areas do you deliver to?

We currently serve several regions. Primary locations include Bangalore in Karnataka, Patna and Muzaffarpur in Bihar. Check the app or contactsupport for more details.

8. What are the benefits of subscribing to your service?

Subscribers enjoy steady milk supply, save on delivery fees, and access exclusive offers.

9. Are your dairy products locally sourced?

Yes, we source all products from local farms to ensure freshness and community support.

10. What if I have a problem with my order?

Contact our support team through the app or website for quick assistance.

11. Can I change my delivery schedule after subscribing?

Yes, modify your schedule anytime through the app.

12. What should I do if my milk arrives damaged?

Report the issue within 24 hours, after proper checks, if isuue is from our side we'll arrange a replacement or refund.

13. Do you offer any promotions for new customers?

Yes! New customers may receive a free litre of milk along with other ongoing promotions.

14. How do you ensure the freshness of your dairy products?

Our logistics deliver farm-fresh products to your door within hours, maintaining optimal freshness.

15. What payment options do you accept?

We accept UPI, credit/debit cards, and Netbanking for your convenience.

16. Is your milk free from additives?

Yes, our milk contains no preservatives or additives—just pure and wholesome dairy.

17. Can I get a refund if I'm not satisfied with my product?

If you're unsatisfied, contact us for a refund or exchange following our policy.

18. What makes your milk different from other brands?

Our milk is unique due to local sourcing, organic practices, no-packaging and promotions like free milk for new users.

19. How do I cancel my subscription?

Easily cancel through the app's account settings anytime.

20. What are the health benefits of consuming fresh milk?

Fresh milk provides essential nutrients like calcium and protein, supporting bone health and boosting immunity.